Hygiene and Saftey Measures

Your safteyness & healthyness are important to us.

We are only allowed to open our hotel on January 18th 2021, let's cross fingers, that it will be possible by then. 

Comprehensive precautions are taken to offer You and our employees the necessary protection and security. So that You can plan Your vacation:

  • We ask You to use the mouth and nose protection on arrival and in all public areas when you are not at your seat
  • the maximum number of people per table is 6 adults plus 4 children
  • In your own interest we ask you to maintain a minimum distance of 1 meter from people who do not belong to your own visitor group
  • There is no sitting or standing at the bar
  • The saunas and infrared cabins can be used by a limited number of people. Infusions with our fragrant saune oils are allowed, but do not wave. 

What we do for you and your safety:

  • To be able to provide 1 meter distance between our tables, we offer the melas in the restaurant, in the bar area, by the fireplace and in the living room
  • Breakfast buffet is offered as usual in the restaurant and will be served on demand
  • Your short lunch break in teh Sportalm? By far the best! We offer a small, fine selection and daily changing specials.
  • There is a disinfectant dispenser in the entrance area to the restaurant, at the reception, in the restaurant, at the reception, in the wellness area and in the basement by the elevator and in the toilet facilities.
  • Disposable gloves are provided at the buffet
  • There is increased disinfection and cleaning of surfaces, handrails and door handles.
  • Our employees are well trained in the measures 
  • All service empoyees wear mouth and nose protection and are tested regularly

In addition we have adjusted our cancellation conditions:

  1. The Party as well as the proprietor may rescind the Accommodation Agreement by means of a unilateral declaration by 3 months before the agreed date of arrival of the Guest without being liable to pay a cancellation fee. The Party may only rescind the Accommodation Agreement by means of a unilateral declaration subject to the following cancellation fees:
  2. 40% of the total agreed price by 1 month before the date of arrival;
  3. 70% of the total agreed price by 1 week before the date of arrival;
  4. 90% of the total agreed price within the last week preceding the date of arrival.
  5. CORONA add-on: IF, due to official restrictions to fight the spread of the Corona virus , it is not possible to arrive to Zauchensee or skiing is not possible here, You can cancel free of charge until the day of booked arrival.